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Terms of Service

The terms and conditions governing the use of our services

Version 2.0 · Effective 27 October 2026

1. Acceptance of these Terms

Welcome to Vibestrap ("Vibestrap", "we", "us", or "our"). The Service is operated by CHEN PING, registered under the laws of China, with its registered address at Fujian, China.

These Terms of Service ("Terms") govern your access to and use of our AI platform — including the workbench, chat, document Q&A, image and audio generation, file storage, dashboard, and any related websites, APIs, and applications (together, the "Service") — available at https://vibestrap.dev.

By creating an account, subscribing to a plan, purchasing credits, or otherwise using the Service, you confirm that: (a) you are at least 18 years old; (b) you have read, understood, and agree to be bound by these Terms; (c) you accept our Privacy Policy; and (d) you have the authority to enter into this agreement on your own behalf or on behalf of the organisation you represent.

Important: if you do not agree with these Terms, do not use the Service. Continuing to use the Service after we publish an updated version means you accept the revised Terms.

2. The Service

2.1 What we provide

Vibestrap is an AI-native software-as-a-service platform. It lets you run metered AI conversations, summarise and translate text, generate images, audio, and other AI output, answer questions about documents you provide, store files in your account, and manage your account, billing, and credit balance. Where a template licence is offered, the licence terms in section 9.5 also apply.

2.2 Nature of the Service

The Service is a digital, intangible product delivered over the internet. Access is provisioned immediately after payment is confirmed. Because digital services are delivered instantly, refunds are subject to the limits in section 7 and in our Refund Policy.

2.3 Third-party AI models

The Service sends your requests to third-party AI model providers, including Cloudflare Workers AI, OpenRouter and the model vendors it routes to, and — where you connect your own credentials — OpenAI or Anthropic. The quality, safety behaviour, and availability of those models are outside our control, and the Service may be affected by outages at those providers. We announce material interruptions through our normal status and support channels.

3. Accounts

3.1 Creating an account

You must provide accurate and complete information and keep it up to date. You are responsible for keeping your credentials confidential and for all activity that takes place under your account.

3.2 Account security

  • Contact support@vibestrap.dev immediately if you suspect unauthorised use.
  • Do not share your credentials or API keys with any third party.
  • Keep your billing email address valid — it is where billing and security notices are sent.

3.3 Organisations

If you register on behalf of a company or other organisation, you represent that you are authorised to bind that entity to these Terms.

4. Plans and credits

We sell access in the ways listed on our pricing page. As of the effective date above that is a single one-time purchase which unlocks all features, includes a starting grant of credits, and never renews, plus one-time credit packs.

If we also offer a subscription, the pricing page and checkout say so, and it renews automatically until you cancel under section 6. We may add, change, or retire plans and features at any time; prices are handled under section 5.

AI features are metered in credits. Plan grants and credit packs land in the same balance and are consumed as you use the Service. Text, image, audio, and video features cost different amounts per unit, and the cost of an action is shown before you run it. Your balance and complete transaction history are visible in your dashboard.

5. Billing and payment

5.1 Recurring charge authorisation

When you provide a payment method and subscribe to a paid plan, you expressly authorise Vibestrap and our payment providers to charge that payment method the subscription amount for each billing period. This authorisation remains in effect until you cancel under section 6. Your subscription renews automatically at the end of each billing period unless you cancel, and we email you before an annual subscription renews.

5.2 One-time purchases

Each credit pack purchase and each lifetime purchase is a single transaction. By completing the purchase you authorise us to charge the amount shown at checkout to your selected payment method.

5.3 Plan and credit changes

If we change the number of credits a plan grants, the new grant applies from your next billing period. It never retroactively reduces credits already in your balance.

5.4 Taxes

Prices exclude applicable taxes (VAT, GST, sales tax, and similar) unless stated otherwise. Where the law requires it, taxes are calculated and collected at checkout.

6. Cancellation

6.1 How to cancel

You can cancel at any time from your dashboard: Billing → Cancel subscription. You can also email support@vibestrap.dev from your account email address. Cancellation takes effect at the end of the current billing period, and we send a confirmation email when it is processed.

6.2 After cancellation

  • Your plan stays active until the end of the period you already paid for.
  • No further subscription charges are made.
  • Credits already in your balance remain available while your account is open.
  • Your account data is retained and then deleted as described in section 11 and in our Privacy Policy.

7. Refunds

7.1 General rule

Because the Service is delivered instantly and AI usage consumes provider costs immediately, payments are non-refundable except in the cases below. This section summarises our Refund Policy, which governs.

7.2 When we refund

  • First-purchase window: within 14 days of your first subscription charge, or within 14 days of a lifetime purchase, provided the credits included with that purchase have not been substantially consumed.
  • Renewal charges: refundable when requested before the new billing period starts.
  • Unused credit packs: refundable within 14 days of purchase if the credits are unused.
  • Duplicate charges: a full refund for any charge caused by our billing error.
  • Verified outages: if the Service is unavailable because of our failure for more than 72 consecutive hours, we refund or extend the affected period pro rata.
  • Statutory rights: nothing in these Terms limits any right to withdraw or obtain a refund granted by mandatory law, including the 14-day right of withdrawal available to consumers in the EU and UK where it applies.

7.3 Requesting a refund

Email support@vibestrap.dev with your account email, the payment reference, and the reason for the request. We acknowledge requests within 2 working days, and approved refunds return to the original payment method, usually within 5–10 working days.

7.4 What we do not refund

  • Billing periods you have already used.
  • Credits you have already consumed.
  • Charges on an account closed for breaching these Terms or the acceptable use rules in section 10.
  • Requests made after the windows in section 7.2 have passed.

8. Billing disputes

If you believe a charge is wrong, email support@vibestrap.dev before starting a chargeback with your bank or card issuer. We reply within 2 working days and resolve confirmed billing errors within 5 working days.

9. AI content and intellectual property

9.1 Your outputs

Subject to these Terms, you own the content you generate with the Service ("Output") and may use it for any lawful purpose permitted by section 10.

9.2 Your inputs

When you submit content to the Service ("Input"), you grant Vibestrap a limited, non-exclusive, worldwide licence to process, store, and transmit that Input solely to operate the Service for you. We do not use your Input or Output to train AI models without your explicit consent.

9.3 Third-party models

Output can be influenced by third-party model providers. We do not guarantee a particular quality of output and, beyond our obligations under these Terms, we are not responsible for content produced by third-party models.

9.4 Accuracy

AI output can be inaccurate, incomplete, or out of date. You are responsible for reviewing and verifying Output before you rely on it.

9.5 Our platform and template licence

The Service's software, design, documentation, and the Vibestrap template remain our property or that of our licensors and are protected by copyright, trademark, and other laws. If you purchased a template licence, the rights and limits in our License apply to that licence.

10. Acceptable use

10.1 Permitted use

You may use the Service only for lawful purposes and in line with these Terms — personal productivity, business automation, research, and product development.

10.2 Prohibited use

You must not use the Service to:

  • generate unlawful, defamatory, harassing, or fraudulent content;
  • build malware, phishing material, or attack tooling;
  • infringe anyone's intellectual property, privacy, or publicity rights;
  • bypass or interfere with the Service's security features or usage limits;
  • resell or sublicense access without our prior written approval;
  • break any applicable law, regulation, or card network rule.

10.3 Prohibited content categories

Because the Service generates images, audio, video, and text, these content categories are prohibited without exception. The full definitions, examples, moderation process, and reporting channel are in our AI Content Policy, which forms part of these Terms.

  1. Sexual and NSFW content — pornography, sexual content involving minors, non-consensual sexual imagery, and deepfake pornography.
  2. Violence and gore — graphic depictions of violence, injury, torture, or death, content that glorifies violence, animal cruelty, and content that promotes self-harm or suicide.
  3. Hate speech and harassment — attacks or incitement against protected groups, slurs, targeted harassment, threats, doxxing, and content that promotes terrorism or violent extremism.
  4. Content that is unsafe for minors — child sexual abuse material in any form, grooming, and content that endangers or exploits minors.
  5. Deepfakes, impersonation, and misleading synthetic media — synthetic audio, image, or video presenting a real person saying or doing something they did not, and fabricated material meant to deceive viewers or influence elections, financial decisions, or public safety.
  6. Copyright and trademark infringement — reproducing protected works, characters, voices, or performances without permission, and using another party's marks in a way that implies affiliation or endorsement.

Asking for prohibited output, uploading prohibited inputs, and attempting to work around these rules with euphemisms, other languages, encodings, or multi-step prompts are each a breach of these Terms, whether or not the model generates anything.

10.4 Reporting and moderation

To report content or behaviour that breaks this section, email support@vibestrap.dev with the subject AI content report, including what you found, where it is, and when you saw it. Copyright and trademark claims go to the same address with the subject IP takedown. Do not send the prohibited material itself.

We acknowledge reports within 3 business days, and within 24 hours where a report concerns apparent child sexual abuse material, a credible threat to safety, or non-consensual intimate imagery. We review reports against this section, the AI Content Policy, and applicable law, may restrict content or the associated account while we investigate, and may respond with no action, a warning, content removal, forfeiture of unused credits tied to the prohibited generation, suspension, or termination. We report apparent child sexual abuse material to the relevant authorities. Decisions can be appealed within 30 days.

10.5 AI-specific restrictions

Because the Service is an AI product, you also must not:

  • use the Service's inputs, outputs, model responses, or derived data to train, fine-tune, benchmark, distil, or otherwise develop an AI or machine-learning model that competes with the Service or any Vibestrap product;
  • scrape or systematically extract model output at scale for any purpose beyond your own authorised use;
  • present AI-generated content as the work of a licensed professional (such as a doctor, lawyer, or financial adviser) where doing so could cause harm.

We may remove content or suspend access where we reasonably believe this section has been breached.

11. Data, privacy, and security

Your use of the Service is governed by our Privacy Policy, which explains what we collect, how we use it, and the choices available to you. Card data is handled exclusively by our PCI-DSS compliant payment providers (Waffo Pancake, Stripe, or Creem, depending on the checkout you use) and is never stored on our servers.

Account data is kept while your account is open. After you delete your account it is deleted within 30 days, except for records we must keep for tax, accounting, dispute, and fraud-prevention purposes, which are retained as described in the Privacy Policy.

12. Disclaimers and limitation of liability

12.1 Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and accuracy of AI output.

12.2 AI output disclaimer

AI output can be inaccurate, incomplete, or out of date. Do not rely on it as legal, medical, financial, or other professional advice. Always verify with a qualified professional before acting on AI-generated content.

12.3 Limitation of liability

To the maximum extent permitted by law, Vibestrap is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13. Term and termination

These Terms apply for as long as you use the Service. We may suspend or terminate your account if you materially breach these Terms, if we reasonably suspect fraud or a legal violation, or if the law requires it. If we terminate for reasons that are not your breach, we refund the unused prepaid portion pro rata. You can delete your account at any time from your dashboard or by emailing support@vibestrap.dev.

14. Governing law and disputes

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. Before starting formal proceedings, email support@vibestrap.dev so we can try to resolve the issue informally. Nothing in this section prevents you from bringing a claim in a forum that mandatory consumer law makes available to you.

15. General

We may update these Terms from time to time. We notify you by email at least 14 days before material changes take effect, and we update the version and effective date at the top of this page. Continuing to use the Service after the effective date means you accept the revised Terms. If any provision is found unenforceable, the remaining provisions stay in full force. These Terms, together with the Privacy Policy, the Refund Policy, and — where applicable — the License, form the entire agreement between you and us.

16. Contact

By using the Service, or by accepting these Terms at checkout, you confirm that you have read and agree to them.

Last updated: 27 October 2026 · Version 2.0 · Vibestrap · https://vibestrap.dev